Privacy Policy – y99game Pakistan

This Privacy Policy explains how y99game collects, uses, stores and protects the personal data of players registered on the y99game platform at y99game.ws. It applies to all registered players, visitors to the site and anyone who interacts with the platform in any way — whether through the browser interface, the support channels or any other touchpoint.

y99game is committed to handling personal data responsibly and transparently. The practices described in this policy reflect what y99game actually does with your information, written in plain English rather than dense legal text, because the team believes that Pakistani players deserve to understand exactly what happens to their data without needing a legal background to parse it.

This Privacy Policy should be read alongside the y99game Terms and Conditions and Responsible Gaming Policy, which together govern the full relationship between y99game and its players. By registering on y99game or continuing to use the platform, you confirm that you have read and understood this policy.

For the purposes of this Privacy Policy, y99game is the data controller — meaning the entity that determines how and why your personal data is collected and processed. The platform is operated under the y99game brand and is accessible at y99game.ws.

If you have any questions about how your personal data is handled, or wish to exercise any of the rights described in this policy, you can contact y99game by email at support@y99game.ws or through the 24/7 Live Chat, WhatsApp or Telegram support channels. All data-related enquiries are handled by the y99game compliance and support team.

y99game collects only the personal data that is necessary to provide the platform services, process payments, verify player identity and comply with legal obligations. The categories of data collected are as follows:

y99game does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions or religious beliefs. Where identity documents are submitted for KYC purposes, only the information required for age and identity verification is processed — the documents are not used for any other purpose.

y99game collects personal data through the following channels:

• Directly from you: When you complete the registration form, make a deposit or withdrawal, submit an identity document, contact support, or update your account profile.
• Automatically during platform use: Technical data such as your IP address, device information and session activity is collected automatically when you access y99game through a browser.
• Through payment providers: When you process a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay or a bank, transaction confirmation data is received from those providers to record the payment in your account.
• Through cookies and similar technologies: The y99game website uses cookies to maintain your session, remember preferences and collect anonymised usage analytics. Details are provided in the Cookies section of this policy.

y99game does not purchase personal data from data brokers or other third parties, and does not obtain personal data from social media platforms without your explicit consent.

y99game uses your personal data for the following purposes. Against each purpose, the specific data categories used are identified so you can see exactly what is being used for what.

• Account creation and management: Registration data is used to create and maintain your y99game account, authenticate logins and manage account settings.
• Payment processing: Payment data is used to credit deposits to your balance, process withdrawal requests to your registered wallet or bank account, and maintain a full transaction history accessible from your account.
• Identity verification: Identity documents are processed to verify that you are 18 or older and that your account is registered in your real name, in compliance with y99game's verification requirements.
• Fraud and security monitoring: Technical data, payment data and gaming activity are used together to detect unusual patterns that may indicate account compromise, fraudulent deposits, multi-accounting or other prohibited conduct.
• Customer support: Communication records are used to resolve support queries, handle disputes and maintain a record of interactions between you and y99game.
• Responsible gaming monitoring: Gaming activity and account data are reviewed to identify patterns that may indicate problem gambling behaviour, enabling y99game to apply relevant support measures or restrictions where appropriate.
• Platform improvement: Anonymised technical and gameplay data is used to identify performance issues, improve the user interface and develop new features that Pakistani players find useful.
• Legal and regulatory compliance: Where y99game is required by applicable law to retain, disclose or process certain data, it will do so in accordance with those obligations.

y99game processes personal data on the following legal bases:

• Contract performance: Processing your registration data, payment data and gaming activity is necessary to provide the platform services you have contracted for when you registered.
• Legal obligation: Identity verification, transaction record-keeping and cooperation with lawful requests from authorities are required by applicable laws.
• Legitimate interests: Fraud detection, security monitoring and platform improvement are carried out on the basis of y99game's legitimate interest in operating a secure, reliable and fair platform for all players.
• Consent: Where y99game seeks to use your data for a purpose that requires your explicit consent — for example, sending you optional promotional communications — it will ask for that consent separately and clearly. You may withdraw consent at any time without affecting the processing that occurred before withdrawal.

y99game does not sell, rent or trade your personal data to any third party. Data sharing is limited to the following circumstances and recipients:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay and participating banks receive the payment information necessary to process your transactions. These providers operate under their own privacy policies and are bound by financial data protection obligations.
• Identity verification services: Where a third-party KYC verification tool is used to check submitted identity documents, only the document data required for the check is shared with that provider. Verification providers are contractually bound to process data only for the stated purpose.
• IT and infrastructure providers: Hosting, security and technical service providers may have limited access to platform data as part of their service delivery. They are bound by data processing agreements that restrict their use of the data to authorised purposes only.
• Legal and regulatory authorities: y99game will disclose personal data to law enforcement or regulatory authorities when required to do so by applicable Pakistani law or a valid court order. y99game will not disclose more than is required by such an order.

In all cases where data is shared with third parties, y99game takes steps to ensure that the receiving party maintains appropriate security measures and does not use the data beyond the stated purpose.

y99game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your active account plus a period of five years after account closure, to allow for dispute resolution and to meet any legal record-keeping obligations.
• Transaction and payment records: Retained for seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• Identity documents: Retained for the duration of the account plus five years after closure. Where an account was closed due to fraud findings, documents may be retained for longer.
• Gaming activity logs: Retained for five years. Hand histories and bet records are accessible from your account for the most recent 12 months, with older records available on request to support.
• Support communications: Retained for three years from the date of the interaction.
• Technical and log data: Retained for 12 months, after which it is anonymised or deleted.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual player.

y99game implements a range of technical and organisational security measures to protect the personal data of Pakistani players against unauthorised access, loss, alteration or disclosure. Key measures include:

• All data transmitted between your device and the y99game platform is encrypted using Transport Layer Security (TLS).
• Personal data stored on y99game servers is encrypted at rest.
• Player passwords are stored using a one-way cryptographic hash — even y99game staff cannot retrieve your password.
• Access to personal data within the y99game team is restricted on a need-to-know basis. Staff members only access the data necessary to perform their specific job function.
• Account login is protected by OTP verification sent to your registered mobile number for sensitive operations.
• The platform undergoes regular security assessments and vulnerability testing.
• y99game maintains an incident response procedure for data breaches that includes notification to affected players where required.

Despite these measures, no system is completely immune to security risks. If you become aware of any unauthorised activity on your y99game account, report it to support immediately so the account can be secured.

The y99game website uses cookies — small text files stored on your device — and similar tracking technologies. Cookies are used to make the platform work properly, remember your preferences and understand how players use the site so it can be improved. The following types of cookies are used:

Most browsers allow you to control cookies through their settings. Blocking essential cookies will prevent the platform from functioning correctly. Blocking optional cookies will not affect your ability to play or make payments on y99game.

As a y99game player, you have the following rights regarding your personal data. To exercise any of these rights, contact y99game at support@y99game.ws or through Live Chat, WhatsApp or Telegram.

y99game is strictly an 18+ platform. No services are directed at or intended for persons under the age of 18. y99game does not knowingly collect personal data from anyone under 18 years of age.

Where y99game identifies or has reasonable grounds to believe that an account was registered by or is being used by a person under 18, the account will be suspended immediately. Any personal data collected in connection with that account will be deleted promptly, subject to any applicable legal retention obligations. Any winnings or balance in such an account may be withheld pending an investigation.

If you are a parent or guardian and believe your child has registered on y99game, contact support immediately at support@y99game.ws and the account will be closed and data deleted as quickly as possible.

y99game may update this Privacy Policy from time to time. Where changes are material — meaning they significantly affect how your data is collected, used or shared — y99game will provide advance notice through a platform notification or a message to your registered mobile number before the changes take effect.

Minor clarifications or corrections may be made without advance notice, and will be effective from the date the updated policy is published with a revised "Last Updated" date at the top of this page.

If you do not agree with a material change to this policy, you may close your account by contacting support before the change takes effect. Continued use of y99game after the effective date of a change constitutes acceptance of the revised policy.

The current version of this Privacy Policy is always available at y99game.ws/privacy-policy. Archived versions of previous policies are available on request through the support team.

For any questions, concerns or requests relating to your personal data and this Privacy Policy, please reach out to the y99game team through any of the following channels. All privacy-related queries are handled by trained staff who can access the relevant records and take the necessary action.